Senior Account Specialist - Customer Service Excellence

TeamSpan · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 35000 - 40000

TeamSpan is seeking a highly skilled and experienced Senior Account Specialist to join our dynamic team in Bali. In this role, you will be responsible for managing and maintaining client accounts, ensuring high levels of customer satisfaction and service excellence.

As a Senior Account Specialist, you will play a crucial role in our customer service team, working closely with our clients to understand their needs and provide tailored solutions.

If you are passionate about customer service and have a proven track record of delivering exceptional service, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Manage and maintain client accounts, ensuring high levels of customer satisfaction and service excellence.,Work closely with clients to understand their needs and provide tailored solutions.,Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.,Collaborate with cross-functional teams to ensure seamless delivery of services and products.,Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.,Develop and implement customer service strategies to enhance the overall customer experience.,Stay up-to-date with industry trends and best practices in customer service and account management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service or account management.,Proven track record of delivering exceptional customer service and managing client accounts.,Strong communication and interpersonal skills.,Excellent analytical and problem-solving skills.,Proficiency in using Microsoft Office Suite and other relevant software tools.,Ability to work well under pressure and meet tight deadlines.,Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Customer service excellenceAccount managementClient relationship managementCustomer feedback analysisCross-functional team collaborationCustomer service strategy developmentIndustry knowledge and trendsProficiency in Microsoft Office Suite
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