Customer Service Officer - Innovative Learning Center

Are you passionate about delivering exceptional customer service and driving meaningful engagement? Innovative Learning Center is seeking a dedicated Customer Service Officer to join our dynamic team in Gresik, Jawa Timur. In this role, you will be the voice of our company, ensuring every customer's needs are met with warmth and professionalism. Our mission is to provide top-notch educational services, and your daily interactions will play a crucial role in achieving this.

As a Customer Service Officer at Innovative Learning Center, you will handle a variety of customer inquiries, from admissions to course details, using our state-of-the-art CRM system, Zoho. You'll need to be adept at multitasking, as you'll manage multiple customer interactions simultaneously. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by resolving inquiries and complaints promptly and professionally.
• Manage customer data and interactions using Zoho CRM.
• Assist in the onboarding process for new students and parents.
• Coordinate with the admissions and academic teams to ensure smooth enrollment processes.
• Maintain a high level of accuracy in recording and updating customer information.
• Monitor customer satisfaction and provide feedback to improve service quality.
• Handle marketing and promotional activities to attract new customers.
• Ensure compliance with all company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a similar role.
• Proficient in using Zoho CRM.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with educational services and industry trends.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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